Privacy Policy

The Service collects the following information.

We use the information we collect for the following purposes.

• Providing divination readings and integrated AI interpretations
• Creating, managing, and authenticating accounts
• Saving and displaying reading results on the user dashboard
• Generating consultation chat responses, managing credits, and displaying conversation history
• Analyzing palm images, extracting features, and generating reading text and full reading reports
• Generating results from checklist input in the Feng Shui structured beta
• Processing paid-content payments, managing subscriptions, and handling refunds and billing
• Receiving reports about AI output and user-generated content, reviewing content, restricting display, and taking other operational measures
• Improving the Service and developing new features
• Sending important notices and Service updates
• Preventing misuse and maintaining security
• Providing customer support

The Service does not disclose users' personal information to third parties except in the following cases.

• When the user has consented
• When required by law
• When necessary to protect a person's life, body, or property
• When information is provided to service providers (see "External Services We Use" below)

The Service uses the following external services, and data may be transmitted to them.

Information sent to external AI services is limited to what is necessary to generate output for each feature. We do not intentionally attach names or email addresses when sending information to external AI services, but information a user enters in consultation text or that appears in an image may be included in what is transmitted.

For the new consultation-chat route, inputs and outputs sent to the OpenAI API may be retained for up to 30 days under its standard terms. Longer retention may exceptionally apply for legal obligations, abuse prevention, or safety. This notice does not apply to the existing Google Gemini route.

Stellica does not separately persist raw AI request or response bodies in operational logs. Requests from the consultation chat to OpenAI use store=false. Messages and responses saved as consultation history within Stellica are handled under the retention rules below.

• Account information and reading results: retained until the account is deleted
• Access logs: retained for up to 90 days
• Google Analytics 4: event data for two months and user data for fourteen months under the settings in effect on the effective date. Aggregated reports may be retained longer.
• Microsoft Clarity: session recordings are normally retained for 30 days. Certain sampled recordings and recordings saved as favorites or with labels may be retained for up to nine months. Aggregated heatmap and click data are retained for nine months.
• Data after account cancellation: deleted or anonymized within 30 days after receiving the cancellation request, after identifying records that must be retained for payments, billing, or related purposes
• Consultation chats and AI reading results stored in Stellica: retained until the account is deleted or the user deletes them. For external processing on the new consultation-chat route, OpenAI API inputs and outputs may be retained for up to 30 days under its standard terms, except where longer retention is required for legal compliance, abuse prevention, or safety. This notice does not apply to the existing Google Gemini route.
• Report-response records: retained for as long as necessary for support, fraud prevention, and legal compliance
• Palm images: permanently deleted 30 days after the reading or when the user deletes them

Images uploaded for palm readings (photographs of the palms) are handled as follows in accordance with Article 22 of Japan's Act on the Protection of Personal Information (APPI).

• Consent: Consent to retaining the images is required. The reading cannot begin if you do not consent.
• Data stored: Original right- and left-hand images, cropped palm images for analysis, extracted features, reading text, and overlay information
• Retention period: 30 days after the reading, or until the user deletes the data
• Purpose: Only to generate the reading result and allow the user to review their own previous reading results
• External transmission: Palm images, cropped images, features, and information needed to generate reading text may be sent to the Google Gemini API or Anthropic API for feature extraction, reading-text generation, and full-report generation.
• Third-party disclosure: Except for transmission to the service providers described above, we do not sell, publish, or share palm images.
• Deletion timing: Automatically deleted when the user selects "Delete this reading" on the result screen or in reading history, or after 30 days
• Sharing: Social-media sharing features do not include photographed images or palm-line data.

In the public beta of the Feng Shui reading, users enter information by selecting items describing the condition of their home, which are matched against fixed rules and prewritten reading text. We do not upload images, ask for an address, or automatically obtain location information. We also do not use map images or transmit information to external AI services.

The reading result stores the selected checklist items, type of residence, reading theme, result text, and purchase status. Room photographs, floor plans, map images, addresses, latitude, and longitude are not stored.

In the future, to improve the accuracy of palm readings, the Service may reuse palm images and feature data that have been anonymized (with identifying characteristics removed) as training data for its own models. This use is based on optional consent, and users choose whether to consent through a checkbox when starting a reading.

How to withdraw consent: To withdraw consent to machine-learning use, delete the relevant reading result by selecting "Delete this reading" on the result screen. Deletion permanently removes all data, including images in Storage and features and reading text in the database, and excludes that data from subsequent machine-learning use.

The Service provides channels for reporting problematic content in AI reading results, consultation chat responses, palm readings, fortune-teller profiles, landing pages, services, and reviews. When a report is submitted, the target ID, reason, optional comment, reference URL, content snapshot, logged-in user ID, and related information are stored as a support record. This information is used to review content, respond to inquiries, prevent misuse, and make operational decisions such as restricting display.

Users have the following rights.

• Request disclosure: The right to request disclosure of personal information we hold
• Correction or deletion: The right to request correction of inaccurate information or deletion
• Suspension of use: The right to request that use of personal information be suspended
• Account cancellation: The right to initiate a request from the user dashboard to delete the account and applicable data

You can request account cancellation and deletion from "Account Cancellation / Delete Account" in the user dashboard. For disclosure, correction, suspension of use, or other requests, contact us using the details below.

The Service is not intended for use by children under 13. If a child under 13 provides personal information, we will delete it promptly after becoming aware of it.

The Service implements appropriate technical and organizational safeguards to prevent unauthorized access to, loss, destruction, alteration, or leakage of personal information. However, we do not guarantee complete security over the internet.

This Policy may be changed as necessary. We will provide notice within the Service or by email if there is a material change. A Policy change or continued use of the Service alone does not change your saved individual settings or constitute consent to analytics where explicit permission is required.

For questions about this Policy, contact us at: